Tourvate complies with privacy regulations and privacy guidelines established by the Korea Communications Commission, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Telecommunications Business Act, and the Communications Secret Protection Act.
Through the privacy policy, we would like to inform you about the purpose and method in which the information provided by Tourvate is used and protected.
This policy will take effect on February 1, 2024.
1. Personal Information Items to Collect
Tourvate collects essential information for first-time membership and smooth service delivery. And to provide customized services and to provide various services provided by Tourvate, we receive selection information.
1) Collected Items
Required item (when registering as a member)
Login ID, email address, phone number, mobile phone number, resident number, password, password verification
2) How to collect personal information
Collection by membership registration on the website, revision of membership information
3) Consent to the collection
Tourvate believes that members have agreed to collect personal information if they check the “I agree” item through the function of checking the contents of the privacy policy or the terms and conditions of use.
4)Tourvate does not collect sensitive personal information (race and ethnicity, ideology and creed, place of origin and place of origin, political orientation and criminal records, health conditions, and sex life) that may violate the basic human rights of its users.
2. Purpose of collection and use of personal information
Tourvate utilizes the personal information it has collected for the following purposes. All information provided by you will not be used for any purpose other than those necessary for the following purposes, and prior consent will be sought if the purpose of use changes.
1) Member identification and member management
Identification and identification, prevention of illegal use and unauthorized use of bad members, confirmation of intention to join, handling complaints, announcement, and delivery of travel information
2) Use in marketing and advertising
Development of new services and delivery of information and customization services based on event events by Tourvate
3) service announcement, notification
Transmission of information that members believe they should be aware of, such as significant changes or improvements to the services provided by Tourvate
3. Period of retention and use of personal information
Tourvate will retain and use the user’s personal information only during the period of service provision from the date the member signs up for registration. In the event of withdrawal of membership or withdrawal of consent to the collection and use of personal information, the relevant personal information shall be destroyed without delay if the purpose of collection and use has been achieved or the period of retention and use has ended. In this case, personal information will be processed so that it cannot be viewed or used for any purpose.
However, the following information shall be preserved for the period specified for the following reasons.
Preserve: Login ID, nickname, email address
Evidence for preservation: Prevention of confusion in service use and cooperation in investigation by relevant agencies against illegal users
Retention period: 1 year
If it is necessary to preserve it in accordance with the provisions of the relevant laws and regulations, the company will keep the membership information for a certain period as prescribed by the relevant laws and regulations as follows.
Retention items: Service usage records, access logs, access IP information
Preservation grounds: Communications Secret Protection Act
Retention period: 3 months
Record of display/advertisement: 6 months (Act on Consumer Protection in Electronic Commerce, etc.)
Record of contract or withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
Records on payment and supply of goods, etc.: Five years (Act on Consumer Protection in Electronic Commerce, etc.)
Record of consumer complaints or disputes: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)
4. Procedures and methods for destroying personal information
In principle, after the purpose of collecting and using personal information has been achieved, Tourvate destroys the information without delay. The procedure and method of destruction are as follows.
procedure for destruction
– The information entered by the user for membership registration, etc., is transferred to a separate DB after the purpose is achieved (a separate document box in the case of paper) and is stored for a certain period of time according to the internal policy and other reasons for information protection under related laws (see retention and use period) and destroyed.
– Personal information transferred to a separate DB is not used for any purpose other than by law.
How to destroy it
– Personal information stored in electronic file format is deleted using a technical method that does not allow records to be played back.
– The personal information printed on the paper is crushed with a grinder or destroyed by incineration.
5. Provision of Personal Information
Tourvate uses users’ personal information within the scope of the “purpose of collection and use of personal information” and does not use it in excess of the scope without the prior consent of the users or, in principle, provide users’ personal information to the outside world. We also do not provide it to third parties, companies, or organizations without your consent.
However, in the following cases, personal information may be used and provided with caution.
– Users have agreed to disclose it in advance
– Where it is remarkably difficult to obtain ordinary consent for economic or technical reasons as personal information necessary for the performance of a contract on the provision of services
-In accordance with the provisions of the Act, or in accordance with the procedures and methods set forth in the Act for investigation purposes
– If necessary to operate new services provided by Tourvate
– In the case of providing specific individuals to advertisers, partners, or research organizations in an unidentifiable form for statistical preparation, academic research, or market research.
-If there is a request in accordance with the procedures prescribed by other relevant laws and regulations.
However, even in exceptions, if information is provided in accordance with relevant laws or at the request of an investigative agency, it is operated as a principle to notify the parties. Due to legal grounds, it may not be possible to inform you inevitably. We will do our best to prevent indiscriminate information from being provided against the original purpose of collection and use.
6. Entrustment of processing of personal information
The company entrusts the company’s personal information processing work to third parties domestically and abroad as follows for smooth service provision, service maintenance and management, and user convenience.
1) Business of approval
– Trustee: Isis, consignment business: payment, details: payment processing
2 Service Operations
– Company Name: Travel Inc., Item: Personal Information Required for Service Use, Purpose of use: User identification and identification, user request service provision, and other customer service support, Retention period: Until membership withdrawal
7. Matters concerning the installation and operation of an automatic personal information collection device and its refusal
The company operates “cookie” that stores and finds users’ information from time to time in order to provide customized services specialized to users. A cookie is a very small text file sent by a server that operates a website to a user’s browser and is sometimes stored on the user’s computer hard disk. The company uses cookies for the following purposes.
Purpose of use of cookies, etc
Target marketing and personalized services are provided by analyzing the frequency of access and visit time of members and non-members, identifying user preferences and areas of interest, tracking the degree of participation in various events, and identifying the number of visits
Users have the option to install cookies. Therefore, users can allow all cookies by setting options in the web browser, go through confirmation every time they are saved, or refuse to save all cookies.
How to reject cookie settings
For example, as a way to deny cookie settings, you can allow all cookies, go through confirmation each time you save them, or refuse to save all cookies by selecting the options in the web browser that you use.
Example of how to set up (for Internet Explorer): Tools at the top of your web browser > Internet Options > Privacy
However, if you refuse to install cookies, you may have difficulty using some services that require login.
8. Link site
A company may provide a link to another company’s website or materials to its members. In this case, the company has no control over external sites and materials, so it cannot be held responsible for the usefulness of services or materials provided by them. In particular, if you click on a link that a member contains and go to a page on another site, the privacy policy of the site is irrelevant to the member, so please check the policy of the newly visited site.
9. youth protection policy
In order to protect juveniles from various information harmful to juveniles, the company has prepared and implemented youth protection policies to prevent juveniles under the age of 19 from accessing harmful information in accordance with relevant laws. In addition, the company is working as if to strictly sanction harmful information such as pornography and illegality that hinder the healthy growth of juveniles and unethical and anti-social behavior.
– Establishment of a youth protection plan from harmful information for juveniles
– Restrictions on access to harmful information for juveniles and management measures
– Education for the protection of youth from harmful information for information and communication workers
– Consultation on damage caused by harmful information for juveniles and handling grievances
– Other matters necessary to protect juveniles from harmful information for juveniles
10. Technical and administrative protection measures for personal information
The company takes the following technical and administrative measures to ensure the stability of handling users’ personal information so that their personal information is not lost, stolen, leaked, altered or damaged.
1) Encryption of Personal Information
The user’s personal information is protected by password, and important data is protected through separate security functions such as encrypting files and transmission data or using file lock functions.
2) technical measures against hacking, etc
In order to prevent leakage or damage of users’ personal information due to hacking or computer viruses, the company installs the system in areas where access is controlled from the outside, and uses intrusion prevention devices and intrusion detection systems to monitor them 24 hours a day.
And we update the vaccine program periodically, and in the event of a sudden virus, we apply it as soon as a vaccine is released to prevent personal information from being violated.
3) Restrictions on Access to Personal Information Processing System
The company establishes standards for granting, changing, and expunging access to the systematically configured database system to process personal information, prescribes and operates password generation methods and change cycles, and takes necessary measures to control access to other personal information.
4) Training of personal information handling staff
Management measures such as minimizing personal information-related personnel, providing regular training on the acquisition of new security technologies and personal information protection obligations, and managing access rights by assigning a separate password.
5) Personal ID and password management
In principle, the ID and password used by the user are intended to be used only by the user. The company is not responsible for the problems caused by the leakage of personal information such as ID, password, and social security number due to the user’s personal carelessness and the dangers of the basic Internet. Be aware of the security of passwords, change passwords frequently, and take special care to prevent personal information from being leaked when logging in from a public PC.
11. Civil service regarding personal information
The company designates a person in charge of personal information management as follows in order to protect customers’ personal information and to handle complaints related to personal information.
Users can report any complaints related to personal information protection that occur using the company’s services to the person in charge of personal information management. The company will quickly and sufficiently respond to users’ reports.
Personal Information Management Officer
Name: Hyunjun Cho
Phone: +82-31-374-9902
Email : contact@tourvate.com
If you need to report or consult other personal information infringement, please contact the institution below.
Personal Dispute Mediation Committee (+82-1336)
Information Protection Mark Certification Committee (+82-2-580-0533-4)
Supreme Prosecutors’ Office Internet Crime Investigation Center (+82-2-3480-3600)
National Police Agency Cyber Terror Response Center (+82-2-392-0330)
11. Supplementary Provisions
This privacy policy will take effect from February 1, 2024,and will be notified through a notice on the company’s website seven days before the effective date of the change in case of deletion or modification of the policy or security technology.